This privacy notice explains what to expect from us regarding your personal information.
Contact Details
Email: info@labcvd.co.uk
Information We Collect, Use, and Why
To provide services and goods, including delivery, we collect and use the following information:
· Names and contact details
· Information relating to compliments or complaints
· Health information
For service updates or marketing purposes, we collect and use:
· Names and contact details
· Location data
· Health information
Lawful Bases
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
· Legitimate Interest: Our legitimate interest in collecting customer information is to provide personalized health information aimed at reducing cardiovascular risk. By understanding individual health profiles, we can offer tailored advice, educational resources, and preventive measures that contribute to better cardiovascular health outcomes. This approach supports our commitment to public health and enhances the well-being of our customers by addressing specific health needs and promoting long-term healthy behaviours.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent
· Legitimate Interest: Our legitimate interest in collecting and using personal information is to provide timely service updates and raise awareness of upcoming events and resources. By understanding our customers' preferences and usage patterns, we can enhance their experience with our services, ensuring they receive relevant updates that improve their experience while continuing to propagate our goal of increasing public cardiovascular health. Additionally, this allows us to offer personalized marketing content that aligns with their interests, promoting products and services that are most likely to benefit them. This targeted approach helps us maintain customer satisfaction and fosters a more engaging and relevant relationship with our audience.
Where We Get Personal Information From
· People directly
How Long We Keep Information
All personal data will be retained for a period of 2 years from the date of collection, after which it will be securely destroyed unless a longer retention period is required by law or other legitimate business reasons.
Your Data Protection Rights
Under data protection law, you have rights including:
· Your right of access: You have the right to ask us for copies of your personal data.
· Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
· Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
· Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
· Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
· Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
· Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent.
You do not usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
ICO Contact Details:
· Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
· Helpline Number: 0303 123 1113
· Website: ICO - Make a Complaint
Last Updated
7 August 2024
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